Not only will I not cancel my subscription, but I will definitely recommend it to friends. After downloading Teamviewer, Hamelin took over the computer and within a very short time he had my system up and running again! I was very frustrated when I first talked to him, but he was so patient and understanding that my faith in PureVPN was restored.
He understood my frustration and he offered to help me remotely. A gentleman called Hamelin (Senior technical Specialist) came on and he was confident, knowledgable, and skilled. I was transferred to another technical assistant who spent about 10 minutes helping me, asking the same questions over and over, and then he told me to reconnect to live chat in another hour - he said they were all too busy! I asked him to connect me to a supervisor because I was going to cancel my subscription. He advised me to reboot my device and connect so that he would help me remotely, but once I reconnected, he had disappeared.
I went onto the PureVPN live chat and worked with a technical assistant for about four hours. I repeatedly received an error message that it could not connect to the server (I live in the US and was trying to connect to the UK). I had problems connecting to my PureVPN account tonight. Experience with Hamelin (Senior Technical Specialist) - GREAT! Check out what 13,481 people have written so far, and share your own experience.
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